Frequently Asked Questions

No. We cannot do the skills check-off for online courses that are not AHA courses.

All completion card will be received within an hour of course completion via email. Please remember to claim your card. To do so follow this steps How to Claim Your AHA eCard Check your inbox for an email from "no-eccreply@heart.org". Please note the email may be in your SPAM or Junk folder. Open the email and click on the provided link “Click here to view your online eCard”. You will then be directed to the AHA eCard Student Landing. On this page, you will need to select your own security question and type an answer into the boxes provided. Click the circle next to “I Agree to the Terms of Use”. Click “Submit”. You will then be directed to the AHA eCard Student Survey Details. On this page, you will complete the course survey. Once you have completed the survey click “Submit”. You will then be directed to your current eCard. From this page, you can click “Print” to print a copy of your eCard. Please note eCards are not intended to be carried in your wallet. They are now accessible 24/7 online at www.heart.org/cpr/mycards, and eCards can also be stored on your smartphone for 24/7 access.

A valid current provider card is required to take a renewal or update course, however for AHA courses we may allow to take your tests the same day instead of coming back the next day for testing. if you wish to do so, please call 281 372 6640 to make this arrangement prior to class. A copy of your expired card will be required to make this arrangement.

You must first take the AHA online course for Heartsaver, BLS, ACLS, and PALS to take the skill session only. You will be required to bring your Photo ID and Valid AHA Online Completion Certificate

NO, you are not required to being a textbook to class for skills session only. you just need to bring your Photo ID and Valid AHA Online Completion Certificate

Absolutely Yes!. you will receive an American Heart Association Provider Completion Card that is good for two years.

Yes. Ideally, the ACLS and PALS courses are designed for advanced healthcare providers. you will need either current BLS card or be able to correctly perform the skills of CPR prior to taking this course. you will also be required to know how to read EKG rhythms and you need to know some pharmacology. Clinical experience is not required but recommended or recently graduated from Nursing School or Paramedic School.

If you took the course with Roxell EMT you can email us to replace your card. If you took the course with another training center you'll need to contact them, or you can register for one of our courses and obtain a new card. For all E-cards Copy and paste the URL into your browser to obtain a copy of your e-card https://ecards.heart.org/student/myecards

The eBook includes an electronic version of the reference card.

American Heart Association eBooks are not intended to be printed. Printing and copying restrictions apply.

Instructions for redemption will be e-mailed to you along with the access codes. (Please be sure to include an e-mail address when you order.)

All eBook sales are final. Please ensure that you are purchasing the correct title for your needs before placing your order, as eBooks may not be returned or exchanged. Please also confirm that computers or mobile devices will be allowed in the classroom before you order eBooks.

ACLS and PALS Courses does now teach EKG because you are expected to know how to read basic EKG for the ACLS and PALS Course.

Yes. ACLS and PALS courses are designed for Advanced healthcare Providers. You will need a current BLS card or be able to demonstrate CPR Skills. You'll also need to know how to read basic EKG rhythms, and you'll need to know some pharmacology.